Please note: we only deliver tickets to hotels in the city of the event.
When will I get my tickets?
Usually, the tickets will be delivered to your hotel’s reception in the event city during the night before the event.
In case of late arrival to your hotel (on the event day), make sure to contact the hotel in the morning of the event day to ensure the envelope is waiting for you.
If the tickets have not arrived by the morning of the event day, please contact us.
Kindly make sure that the room reservation is listed under the guest Name you have given us. Please let the reception know, in advance, that you are expecting an envelope.
To avoid theft, we strongly advise you not to disclose the delivery’s content.
kindly note that we will not be responsible for failed delivery due to the hotel’s refusal to accept your envelope for any reason, or due to the hotel’s negligence in guarding the delivery and handing it to you.
How and when to provide my hotel details?
If you have not yet given us your hotel details, kindly reply to the confirmation email we have sent you with your hotel details. You can change your hotel details up to 7 days prior to the event by contact us. Changes in your hotel details must be approved by us (so we can arrange your tickets delivery).
What if I didn’t book any hotel yet?
You can place your order and provide us with your hotel details once you book a hotel and no longer than one week prior to the event.
If you don’t have a hotel in the city of the event or if you booked accommodation without a reception, please let us know (you can write it in the notes section of your order). In such case, your tickets delivery will most probably be switched to collection in the event city.